Privacy Policy

1. Introduction

ChiefClaw (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud platform for AI agents (“Service”).

2. Information We Collect

Information you provide:

• Account information (name, email address)
• Billing information (payment card details via Stripe, our payment processor)
• Agent configurations and settings you create
• Communications with our support team

Information collected automatically:

• Usage data (features used, agent activity metrics)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

Agent data:

Your AI agents process messages and data from connected platforms (Telegram and future channels). This data is processed on your dedicated instance and is not accessed by ChiefClaw staff except when required for technical support with your explicit consent.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process payments and manage your subscription
• Send service-related communications and updates
• Respond to your inquiries and provide customer support
• Monitor usage patterns to improve performance and security
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers: Companies that help us operate the Service (cloud hosting via Fly.io, payment processing via Stripe, authentication via Clerk)
• Platform providers: When required to enable integrations you've authorized (Telegram)
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS) and at rest (AES-256-GCM for API keys and tokens)
• Isolated cloud instances for each customer on Fly.io
• Access controls and authentication requirements
• Secure data centers with physical security measures

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your account information for as long as your account is active. Agent data and message logs are stored on your dedicated Fly.io instance. After account deletion, we retain certain data for up to 30 days to allow for account recovery, after which it is permanently deleted. Some data may be retained longer if required for legal, tax, or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at chiefclawapp@gmail.com

8. Cookies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use the Service
• Improve our Service based on usage patterns

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

9. International Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by relevant authorities.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at chiefclawapp@gmail.com